At BoutiqueFunded — operated by GTT GlobalTradingTech LTD (registered in Cyprus, registration number HE 490682, Nicosia, Cyprus) — we want every interaction to be fair and transparent. This Complaints Policy explains how to raise a concern and how we handle it.
This Policy covers complaints about our evaluations, funded-account programs, payouts, billing, the website, customer support and any other aspect of the Service. Complaints specifically about how we handle your personal data are dealt with under our Privacy Policy.
Please send complaints by email to support@boutiquefunded.com with the subject line "Complaint". This gives us a clear record and the fastest route to the right team. You may also write to us at GTT GlobalTradingTech LTD, Nicosia, Cyprus.
To help us investigate quickly, please include:
Every complaint is reviewed fairly and impartially by a member of our team who was not directly involved in the matter, where practicable. We may contact you for further information. We assess the facts against our published Program Rules, our Terms & Conditions and applicable law, and we aim to reach a reasoned, consistent decision.
If you are not satisfied with our initial response, you may ask us to review the decision by replying to our response and explaining why. Your request will be escalated to senior personnel for a final review, and we will communicate the outcome to you in writing.
We keep a record of complaints and their outcomes for the period required by our legal and accounting obligations. We use this information to identify recurring issues and to improve the Service.
Nothing in this Policy limits any statutory rights you may have as a consumer. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer the matter to a competent consumer-protection or alternative dispute-resolution body in Cyprus or in your country of residence, and you retain the right to pursue the matter through the courts of the Republic of Cyprus in accordance with our Terms.